Refund policy

It can be especially difficult for those that buy an artwork without the opportunity to view it in person. Bim Bam Brisbane offers any client that has not personally viewed the painting before purchase, a full refund if the artwork does not meet their approval upon delivery.

This offer is made under the following conditions:

  • The refund is for the cost of the artwork itself and not for the extra freight and packaging costs associated with the sale.
  • The buyer must contact the gallery within 48 hours of receiving the artwork to inform the gallery of their decision to return the work.
  • The buyer will pay for the cost of the return delivery of the artwork.
  • The buyer agrees to return the artwork within two weeks of its arrival at their home or business address.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at enquiries@bimbambrisbane.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return the following address:

Bim Bam Brisbane
Attn: Returns
46 North Quay
Scarborough
QLD 4020

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. (Return shipping charges will be paid or reimbursed by us.)

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least  30 [number of days to process returns] days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: enquiries@bimbambrisbane.com.au